Vintage Events Hire Terms & Conditions of Hire POLICY
The period of hire must be agreed upon between the customer & Vintage Events Hire, prior to delivery or receipt of the hire goods.
Whist you may or may not be charged for several days hire if your hire period is longer than 24 hours, depending on the individual circumstances discussed with Vintage Events Hire, any period longer than the agreed hire period will be charged at a the standard daily rate. Excess fees may be applied to compensate for Delivery or Pickup alterations.
Booking changes and cancellations
A booking deposit of 25% of the total quote including delivery and pickup fees is required to confirm and secure any booking dates. A copy of the proof of payment must be provided to at the time of payment.
Any cancellation by the hiree after the booking deposit has been paid will result in the loss of the total booking deposit.
In the event that changes are required to the booking once the booking deposit has been paid, the total of the hire cost may not be reduced by more than 50% of the original invoice total.
The addition or change to the hire items required for a booking may result in a change to the delivery and pickup fees for that booking.
The final balance for all bookings is required 48 days prior to the booking date. Vintage events do not recommend providing full payment more than 7 days prior to the event.
Any changes or cancellations made once the final balance has been paid, which reduce the total hire cost, will not result in a refund for the hiree.
In the event that the final balance for a booking is paid in full and a cancellation or reduction is made to the booking prior to or on the booking date no refund or credit will be provided.
A refund will only be provided if vintage events are unable to fulfil the order.
The hiree may choose to change a hire item on the invoice for one of equal or greater value, only if that item is available for hire on the dates required.
Delivery & Pickup
Delivery & pickup of hire items by Vintage Events Hire will be billed on a case by base basis, dependant on the location and number of hire items required. The delivery & pickup times must be confirmed with Vintage Events Hire at the time of booking, or at least 1 week prior to delivery.
Any changes to these times or dates, unless discussed prior with vintage events hire staff may incur fees & charges.
The customer must ensure safe & suitable access is provided for the delivery & pickup locations. All hire items must be able to be delivered to a dry and secure area. If manual handling is required beyond the equipment being unloaded from the vehicle, this must be discussed prior to delivery & fees & charges may apply at a rate of $120 per hour.
All products must be stored or stacked neatly & safely ready for pickup on the allocated pickup date and time. Failure to do so may incur fees & charges.
All folding chairs must be folded prior to pickup, & trestle tables must be dis-assembled and stacked neatly.
All hire items must be stored in a dry, weather-proof location before, during & after the event, ready for pickup. If there are any concerns with doing this, please discuss this with Vintage Events Hire staff prior to delivery to avoid fees & charges or a non-delivery.
If delivery or pickup is to take place by vintage events to a venue where the hirer will or may not be on site at the time, clear instructions must be given and agreed to by the hirer to the venue about when delivery and pickup will take place and that the storage, handling and cleaning of the hire goods must be in accordance with this policy.
Any damage or stains incurred whilst at the venue are the responsibility of the hirer and as such all care should be taken to ensure venue staff are well informed of the terms and conditions of hire.
Vintage events offers a self-pickup option by pre-booked appointment only. The hirer is responsible for ensuring that the correct type of vehicle is used for transporting the hire goods, and that the goods are not at risk of being exposed to bad weather during transport.
Loading of the vehicle is the responsibility of the hirer, vintage events may choose to assist in the loading if requested.
If the transport vehicle being used by the hirer is deemed to be not suitable by vintage events staff, then release of the goods will be refused and the hire deposit will not be refunded.
If the way in which hire goods are packed onto the vehicle is deemed unsafe by vintage events staff, then release of the goods will be refused and the hire deposit will not be refunded. The hirer should enquire with vintage events if they are unsure about what is deemed suitable for self pickup.
Any damage to the hire goods during self transport by the hirer is the responsibility of the hirer and damage fees and charges will apply dependant of the products hired and the damage caused.
The pre-booked appointment time for both self-pickup and self-drop off must be agreed to by both parties. Vintage events will ensure all goods are accessible for loading prior to the appointment. If the hirer is unable to make the appointment within a 1 hour window, a new appointment must be made with vintage events prior to arriving to pickup the goods.
All hire items must only be used for there primary intended purpose. NO food or drink is to be consumed on or immediately near the lounges or sofas under any circumstances. No uncovered/tealight candles are to be placed on the tables or wine barrels without holders, where there may be risk of wax coming in contact with the tables. Failure to abide by the usage conditions will result in fees and charges.
Products must be returned in a clean state, this includes all tables & chairs. If products are returned, or upon pickup the products are not suitably clean, a cleaning fee will apply of $20 per table, $5 per chair & $200 per lounge suite.
The customer is liable for any stains on the lounge suites or tables, and will be charged a professional cleaning fee.
If the hire products are beyond repair, a damage fee will be charged.