Frequently Asked Questions

What areas do you service?

We are strategically located in the Southern Highlands and can provide our hire services to anywhere from Sydney to Canberra and surrounds.

Is your venue outside of these areas? That's okay, we are happy & willing to travel.

Do you have a minimum spend?

No.

We do not have a minimum spend, however, depending on venue location & items hired, our delivery costs can exceed the value of your hire items.

 

We will always try our best to ensure we provide the best solution possible to our customers.

How are the 'Hire Day's worked out?

A typical 'Hire Day' is worked out based on your event date. We work with our customers to ensure delivery & pick up of the hire items work with your event. We will generally deliver the day before your event & pick up the day after with only a single day being charged.

 

Multiple 'Hire Day's' are charged where an event is held over more than one day or where items are not made available by the customer for delivery or pick up either side of the event date. Every scenario is different & is often worked out on an event by event basis.

Do you require a Security Bond?

Yes - sometimes!

We require a fully refundable security bond of $200 for certain items e.g. Lounge Suites, Peacock chairs etc.

If a security bond is required, the item will have this information listed in its description.

How can a booking be secured?

All quotes provided at the time of quoting provide you with a tentative booking & is valid for 30 days.

Should you wish to accept the quote & secure your booking, a deposit payment of 25% of the total hire value is required.

How much does delivery cost?

No delivery cost is the same as no event is the same.

When calculating your delivery cost we take into consideration several factors, these include

  • the distance of travel required to & from the venue

  • the number & type of hire items

  • the number of staff required to load & unload items

  • the day & time for delivery/pick up of the hire items

  • any location specific requirements or limitations

Can we pick up hire items ourselves?

For some items yes and others no.

There are some of our hire items that are just too delicate or valuable that we only allow for them to be delivered by our staff.

Items that are not available for self pick up show this information in their description.

We will review a customer's request for self pick up for any listed non-pick up items from time to time depending on the means of pick up.

What happens if we need to postpone or cancel our booking?

We understand that things go wrong, especially in the new world that we are living in. If you need to postpone your booking, we will work with you to re-schedule to your new date. This will be dependent upon our availability as well as your hire item(s) availability.

Should you need to cancel your booking in full, please refer to our Hire Terms & Conditions for full details regarding our cancellation policy.

Are you insured?

Yes.

We hold full Public Liability insurance for a value of $20mil so you can ensure that you are working with a reputable company.

We also hold full Workers Compensation insurance coverage for our staff.

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